Last updated: May 30, 2026
By accessing or using Glow (the "Service") at glow.pirouz.media, uploading a photo, or completing a purchase, you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). These Terms form a legally binding agreement between you and the operator of Glow ("Glow," "we," "us," or "our").
If you use the Service on behalf of an organization or company, you represent that you have the authority to bind that organization to these Terms, and the word "you" will refer to that organization.
Glow is an AI-powered photo transformation service. You upload a photo of yourself, and the Service applies artificial intelligence models to generate editorial-style portrait transformations ("Output"). You receive watermarked, low-resolution preview images at no charge before any payment is required. After payment, you receive full-resolution, unwatermarked Output delivered to the email address you provide at checkout.
Output is an artistic AI transformation, not a photographic edit. Results vary based on the quality, lighting, resolution, and composition of your source photo, as well as the inherent variability of AI generation. No specific result is guaranteed. The preview-before-pay model exists precisely because of this variability.
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:
By uploading a photo to the Service, you represent and warrant that:
By uploading a photo, you grant Glow a limited, non-exclusive, royalty-free license to store, process, and transmit your photo solely for the purpose of providing the Service to you. This license terminates automatically when your photo is deleted in accordance with Section 4.3 below.
Your uploaded photos are automatically and permanently deleted from our servers within 24 hours of your order being processed. We do not retain, sell, license, share, or use your uploaded photos for any purpose beyond fulfilling your order — including marketing, advertising, or AI model training.
Glow does not use your uploaded photos to train, fine-tune, test, or otherwise improve any AI model.
Current pricing is published on the Service. All fees are in U.S. Dollars (USD). Glow offers one-time payment packages only — there are no subscriptions or recurring charges.
Payments are processed securely by Stripe, Inc. Glow does not store your credit card or payment information. By completing a purchase, you also agree to Stripe's Terms of Service (available at stripe.com/legal/ssa). Your billing statement will show "GLOW PIROUZ MEDIA" or similar.
You are responsible for any applicable taxes, duties, or levies arising from your purchase, beyond any taxes Glow is legally required to collect and remit.
If you initiate a chargeback or payment dispute with your card issuer in connection with a Glow purchase, and we determine the chargeback is not warranted (for example, because a refund was already issued, because you viewed and proceeded past the watermarked preview, or because the Service was delivered as described), we reserve the right to: (a) dispute the chargeback with your payment provider; (b) recover any chargeback processing fees we incur (which are typically $15 or more per incident); and (c) suspend your access to the Service.
Output is delivered to the email address you provide at checkout. Delivery typically occurs within minutes of confirmed payment. If you have not received your photos within 24 hours of a confirmed payment, please visit our Contact page at /contact with your order confirmation number.
Glow is not responsible for non-delivery caused by: an incorrect email address entered at checkout; your email provider's spam or junk filters; inbox storage limits; or any other condition outside our control. It is your responsibility to provide an accurate email address and to check your spam folder.
See our full Refund Policy at /refund-policy. In summary: we show you a watermarked preview before you pay. If you are not satisfied with your Output after payment, contact us within 7 days of your purchase. We will first offer a free regeneration. If you remain unsatisfied after regeneration, we will issue a full refund to your original payment method. Refunds are processed to the original payment method only and may take 5-10 business days to appear, depending on your bank.
Once you have paid for and received your Output, you own it. You may use it for personal or commercial purposes, including sharing on social media, printing, and publication. Glow makes no ownership claim to your Output.
Restrictions on Output. Regardless of the above, you may not use your Output to:
The Service — including its software, code, design, branding, website, user interface, and all underlying technology — is owned by Glow and is protected by applicable copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership of Glow's intellectual property to you.
If you believe any content on or generated through the Service infringes your copyright, please contact us via our Contact page at /contact with the following information:
We will respond to valid infringement notices in accordance with applicable law.
The Service relies on third-party AI model providers and infrastructure services (including, but not limited to, fal.ai and Stripe) to process your photos and deliver results. Glow does not own, operate, or control these third-party systems.
You acknowledge and agree that:
You agree not to use the Service to:
Glow reserves the right to refuse service, cancel orders without refund for policy violations, and permanently suspend users who violate these prohibitions, with or without prior notice. Glow may report violations to relevant law enforcement authorities.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLOW EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
Some jurisdictions do not permit the exclusion of certain implied warranties. In those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not permit the exclusion or limitation of certain types of damages for consumer transactions. In those jurisdictions, the above limitations apply to the fullest extent permitted by law. Nothing in these Terms limits Glow's liability for fraud, willful misconduct, or any liability that cannot lawfully be excluded.
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Glow and its officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, judgments, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:
Glow does not guarantee uninterrupted or error-free availability of the Service. We reserve the right to:
If Glow permanently discontinues the Service before fulfilling a paid order, we will refund the amount paid for that unfulfilled order.
Glow will not be liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to: natural disasters; power outages or failures; internet or telecommunications infrastructure failures; third-party service provider outages (including Stripe, fal.ai, or hosting and infrastructure providers); acts of government; war; pandemic; or other events of force majeure. We will make commercially reasonable efforts to resume performance as soon as possible.
Your use of the Service is governed by our Privacy Policy, available at /privacy-policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your personal information as described in that policy.
Transactional emails (such as order confirmations and photo delivery) are sent solely for the purpose of fulfilling your order and do not constitute unsolicited commercial messages.
If you have a dispute with Glow, please contact us via our Contact page at /contact before taking any formal legal action. We will make reasonable good-faith efforts to resolve your concern within 30 days. Most issues can be resolved quickly through direct contact.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.
Either party may pursue an individual claim in Ontario Small Claims Court for disputes within that court's monetary jurisdiction, as an alternative to the process described in Section 18.3.
Nothing in these Terms limits, waives, or overrides any rights you may have as a consumer under the Ontario Consumer Protection Act, 2002, or any other applicable mandatory consumer protection legislation.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms on any occasion will not constitute a waiver of that right or provision on future occasions.
These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and Glow with respect to the Service and supersede all prior agreements and understandings.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Glow may freely assign these Terms in connection with a merger, acquisition, or sale of assets.
These Terms do not create any rights for any third party.
These Terms and all related documents are written in English.
We may update these Terms at any time by posting the revised version on this page with an updated "Last updated" date. For material changes, we will make reasonable efforts to provide advance notice. Your continued use of the Service after updated Terms are posted constitutes your acceptance of the changes. If you do not agree to updated Terms, you must stop using the Service.
For questions or concerns regarding these Terms, please visit our Contact page at /contact.